Seeking to understand and communicate with all employees pays dividends every time, especially so when recession or challenging trading circumstances loom. Time and again, experience shows that a truly engaged employee generates efficiencies, makes good decisions and increases profitability. Employees can be grouped broadly into four types:
1. Unhappy employee – someone who is dissatisfied and disengaged from their organisation; these people are
unproductive, and they negatively affecting those around them; they take up a great deal of management time too.
They might stay with the company until they find something else, but unfortunately they often do not bother to look
for employment elsewhere, continuing to spread discord
2. Neutral employee – someone who is generally content with pay,
benefits, management, working conditions, but is passive, doing
nothing over and above the minimum required and leaving when
something better comes along
3. Satisfied employee – someone who does not think about leaving
the company but is reactive, usually responding to situations only
when told to
4. Engaged employee – someone who proactively champions and
promotes their organisation at every opportunity, feels a strong
connection with their company and seeks better ways to do things
So, the question is "Which employee is in which category?" They usually do not stand out from their colleagues . . .
Employee surveys can give you up-to-date information that helps you decide where, what and how to make changes in the most effective way - encouraging more of your staff into the ‘Engaged Employee’ category.